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We will be closed Monday the 29th for Memorial Day.
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Shipping and Ordering Questions

Who can order?

We are business-to-business only, so you can order if you are a retailer or store owner who sells in any location: shops, malls, flea markets, or online. Sorry, no personal orders please. We ship to the United States and Puerto Rico only (not international).

Why can't I order for my personal use?

Because as wholesalers, we have a very small markup on our items and rely on volume sales to make a profit. Individuals tend to order very little, and require more service. Also, we would have to start collecting sales tax, which is a whole other problem. Please check on Amazon.com for the items you want, many retailers sell the same or similar products on there.

Why don't you ship Internationally?

The Customs forms take too long for us to fill out, we don't have the time for it. Also, there is a much higher risk of the boxes being lost or damaged. Thank you for understanding.

What payment methods can I use?

You can use Visa, MasterCard, American Express, Discover, or PayPal. COD Money Order is available only for orders over $75 that ship to a store location. You must have experience doing COD, and must be ready when UPS comes to deliver. They will charge us return shipping on top of the original shipping if the box comes back, so we really try to prevent it from happening. UPS will add a fee of $12.00 to your shipping cost if you choose COD, but you can avoid this by choosing credit card or Paypal instead.

How will my order be shipped, and how much will it cost?

Shipping is mainly by UPS Ground, but the Post Office may be cheaper for small orders. All items are sent from our warehouse in North Carolina. Shipping costs depend on the weight of your order and your location. To get an estimate on shipping costs, first add the items you're interested in to your shopping cart. Then click on "View Cart" near the top right of the screen, and then it will show you a link to estimate shipping costs. You only have to enter your state and zip code.

How fast can I get my order?

This UPS map shows how fast you can get your order if you choose UPS Ground, the most common and affordable option for orders over $80. It shows approximately how many business days it will take to get your shipment. Postal delivery times may vary from this UPS map. Priority Mail tends to take about 3-5 business days, and Parcel Post tends to take about 6-12 days but is cheaper.

Delivery Times

How can I set up an account to order online?

Click on the "Log In" link in the upper right corner of the page. It will then show you the option to create an account.

Can I order by phone?

Yes, absolutely. Please first browse our website and make a list of what you want. It can be helpful to add the items to your cart, then read off the cart contents to us over the phone. Please click here to see when we're open.

What is your refund and return policy?

We do not make returns or exchanges for merchandise that is simply unwanted. Please be certain that you want the items you purchase from us, or start by ordering small. Ordering wholesale merchandise to sell in your business involves a certain amount of risk. Some items may not sell for you, even if they sell well in other parts of the country. Some items may need to be sold at a discounted price.

For broken or damaged items please inform us within a week of receiving your order. We will either refund your credit card directly, or apply a credit to your account with us. The broken item(s) may or may not need to be returned. Please ask for details in your particular situation.

If you have received the wrong item, we will either credit your card, ship a replacement, or include a replacement with your next order if it will be soon. If the item is out of stock, a credit will be made to your card or to your account with us. You could also select a different item of the same price as a replacement.

I have a question that is not listed here.

Just email us! We will be glad to help: sales@river-village.com. If you want to call, check our hours here to see if we're open.