Frequently asked questions about ordering

Who can order?
You can order if you are a retailer or store owner who sells in any location: shops, malls, flea markets, or online. Sorry, no personal orders please. We ship to the United States and Puerto Rico only (not international).

What payment methods can I use?
You can use Visa, MasterCard, American Express, Discover, or PayPal. COD Money Order is available only for orders over $75 that ship to a store location. UPS will add a fee of $9.00 to your shipping cost if you choose COD, but you can avoid this by choosing credit card or Paypal instead.

How will my order be shipped?
Shipping is mainly by UPS Ground, but the Post Office may be cheaper for small orders. All items are sent from our warehouse in North Carolina. Shipping costs depend on the weight of your order and your location. To get an estimate on shipping costs, just add some items to your shopping cart and then click on "Show Shipping Costs" in the mini shopping cart on the right side.

How can I set up an account to order online?
You can easily do this when placing your first order. After you click Checkout, click on "Create New Account" on the upper left corner. Then you can create a Login name and Password, and put in your address information. Then finish checking out as usual.

I have a question that is not listed here.
Just email us! We will be glad to help: sales@river-village.com
River Village
Wholesale Incense & Novelties
1-800-242-0115
PO Box 208
Mayodan, NC 27027

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